Shipping & Delivery Policy

1. 100% DDP (Delivered Duty Paid) Guarantee

At Atelier Pouch (atelierpouch.com), all international shipments are dispatched via dedicated Delivered Duty Paid (DDP) Express Air Lines.

This means all import customs clearance, tariffs, harbor maintenance fees, and local value-added taxes (VAT/GST) are completely prepaid by Atelier Pouch prior to departure. You will never receive unexpected invoices from customs or courier agents upon doorstep delivery.

2. Order Handling & Production Lead Times

Every custom jewelry packaging order involves artisanal material cutting, high-temperature brass die foil stamping or debossing, and rigorous manual inspection:

3. International Transit Times & Last-Mile Carriers

We partner with leading global air freight networks (including Yanwen Global Air Express, Hong Kong DHL, and FedEx IP) to ensure guaranteed door-to-door transit times:

4. Tracking Number & Real-Time Milestones

Once your package passes our factory quality control check and enters the international air hub, an automated tracking email is dispatched immediately containing your official USPS, Royal Mail, DHL, or Australia Post tracking code.

You may track your shipment 24/7 on our carrier portals or directly via 17TRACK Global Logistics.

5. Transit Protection & Free Replacement Policy

All Atelier Pouch shipments travel with 100% loss and transit damage coverage. In the rare event a package is damaged during air transport or declared lost by the courier:

• We will commission an immediate emergency rush reproduction of your custom pouches at zero additional charge;
• Or, at your option, issue an immediate full refund to your original payment method.